Modern Marketing, Simplified
We support the operators behind the brands — with strategy, creative and content built for hospitality. Everything we do is designed to drive visibility, consistency and growth.
strategic hospitality INSIGHT
See What Your Guests SeeYour team sees the day-to-day. We see what your guests remember.
A well-run service, a beautiful space or a strong brand doesn’t guarantee consistency — and consistency is what creates loyalty. Our Secret Shopper audit evaluates your guest experience with a strategist’s eye, delivering detailed, actionable insights that go far beyond a basic mystery shop.
83%
of guests say one bad experience can stop them from coming back.
68%
are more likely to return when service aligns with the brand promise.
THE INSIDE LOOK
Secret Shopper AuditsA high-impact evaluation designed for restaurants, bars and hotels. We assess the full guest experience — from first impressions to final touchpoints — and deliver honest, expert-backed insight that sharpens service, strengthens your brand and supports real growth.
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We observe and evaluate the entire guest journey — from entry, service and ambiance to closing interactions.
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You’ll get a customized summary of findings, clear recommendations and quick wins for improving the guest experience.
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Want support implementing changes? We’ll walk you through the next steps during a collaborative follow-up call.
is this right FOR YOU
It’s not a one-size-fits-all service — and that’s the point. Here’s who gets the most out of it.
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You want honest, expert insight into what guests actually experience
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You feel like something’s off — but can’t quite pinpoint it
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You’re opening a new concept or refreshing an existing space
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You’re looking for a fresh perspective that goes beyond basic mystery shopping
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You care about the full guest journey — not just the food or room
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You’re ready to turn feedback into action that drives consistency, revenue and brand loyalty
TRUSTED BY OPERATORS LIKE YOU
“Melanie's ability to share her knowledge, proactive style, and amazing communication skills make her an asset in every capacity that we have worked on together. Melanie has the uncanny ability of most great leaders to earn trust, see individual strengths, and use that to produce extraordinary results.”
-Robert H.